All medical practices need a high-functioning phone management system to thrive. Calls are often pouring in whether your practice is a small office or a large system. Your team also needs to find the time to make outgoing calls. Scheduling patients, answering questions, and confirming appointments take time and expertise.
But what happens if you can’t keep up? Long hold times and overwhelmed phone lines frustrate patients. They also hurt practice operations and can affect the bottom line.
Healthcare contact center outsourcing may be the best answer to avoiding those problems. From one virtual receptionist to an entire call center, we can fill the gaps and take the pressure off your team. Your practice will benefit from happier patients, smoother operations, and a healthier bottom line.
Healthcare Contact Center Outsourcing That Works
Oclinicals has healthcare contact center outsourcing solutions to fit your needs. We can provide a single rep or a full contact center. We offer HIPAA-compliant services, a trained staff, and advanced systems. These all work together to ensure seamless operations.
Here’s how Oclinicals makes outsourcing work effectively for your practice:
1. Patient-Centered Service That Increases Patient Satisfaction
Patients want prompt, friendly service. They often won’t tolerate long hold times. Our team is specifically trained to handle calls efficiently. We’ll help patients schedule appointments, answer questions, and get them the help they need. Our knowledgeable associates will help improve the patient experience with each call. We’ll help reduce hold times and increase call efficiency.
2. HIPAA-Compliant and Secure
Patient confidentiality is non-negotiable in healthcare. Oclinicals maintains HIPAA compliance and uses cybersecurity-certified systems to safeguard patient information. Our service is designed to exceed privacy requirements. You can rest assured that patient data is handled securely and professionally.
3. Reduced Administrative Burden on Your Staff
When front desk staff juggle calls with in-person responsibilities, service can suffer. We’ll lighten this load by handling routine calls. This will free up your in-house team to focus on direct patient care. Your team can attend to in-office patients, knowing that calls are being managed behind the scenes.
4. Cost-Effective Solution with Comprehensive Management
Oclinicals offers a streamlined, cost-effective approach to call management. We’ll take care of recruitment, hiring, and training. We’ll manage daily operations and supervision, saving you time and money on management. All this adds up to savings of more than $23,000 per employee.
5. Transparent Performance Tracking and Analytics
Oclinicals provides dashboards that track call response times, patient satisfaction, and other KPIs. With this information, you can see how well your outsourced contact center is performing. This may be more information than you have access to with your in-house employees.
Why Choose Oclinicals for Healthcare Contact Center Outsourcing
Oclinicals is more than a call service provider. We are a partner dedicated to helping practices optimize performance. Our team has extensive experience across medical specialties. This gives us the expertise to provide customized support to each practice we work with.
Here’s why over 2000 doctors partner with Oclinicals:
- Recruitment and Training: We handle all recruitment and training. This ensures each rep is ready to provide friendly and professional service tailored to your practice.
- Quality Assurance and HIPAA Compliance: We have high standards for compliance and patient satisfaction. Our advanced tools are designed to maintain quality and privacy.
- Bilingual Support: Many practices serve diverse populations. We offer bilingual representatives to meet patients’ needs.
Get Started with Oclinicals Today
If you face high call volumes, long wait times, or administrative strain, Oclinicals has the solution. From a single assistant to an entire team, we provide everything you need to offer efficient, patient-centered service.
Contact us today for a free consultation on healthcare contact center outsourcing solutions!