Patient Recall Service
Patients falling through the cracks? You’re not alone. Too many medical practices struggle with inconsistent patient recall services.
It’s not just about lost revenue. Poor follow-ups can mean patients don't get the care they need.
Every missed appointment is a missed opportunity.
Oclinicals removes the burden of patient recalls. With over 1,000,000 appointments scheduled, we know the best practices around patient recalls and do it for you.
Imagine never worrying about your patient recalls again. Just watch your schedule fill up!
Better still, there are no upfront costs. You only pay if we're successful. Let us handle your recalls so your staff can focus on patient care!
Join 2,000+ Doctors who trust Oclinicals for their recall needs. Contact us today.
Ready to see how OCLINICALS can help your practice?
Trained Experts
Our agents are expertly trained in your medical specialty to provide the best recall services.
We help manage all your patient recalls, especially overdue ones, to ensure the best outcomes for your practice and your patients.
We serve all specialties, but here are a few examples:
- Gastroenterology (Overdue colonoscopies, Endoscopies (EGDs), Flexible sigmoidoscopies, Required CT scans, etc.)
- Ophthalmology (Overdue eye exams, Cataract surgery follow-ups, Glaucoma check-ups, Diabetic eye exams, Retinal screenings, LASIK surgery follow-ups, Macular degeneration check-ups)
- Urology (Kidney ultrasounds, Cystography, Prostate screenings, Bladder ultrasounds, Urodynamic tests)
- Cardiology (Electrocardiograms (ECGs), Stress tests, Echocardiograms, Holter monitor follow-ups, Cardiac catheterization follow-ups)
- Orthopedics (Joint replacement follow-ups, Fracture care appointments, MRI follow-ups, Physical therapy check-ins, Post-surgical check-ups)
- Dental (Overdue cleanings, Cavity fillings, Root canal follow-ups, Orthodontic appointments, Periodontal maintenance)
What is included with Oclinicals’ patient recall services?
Persistent calls to schedule pending procedures or office visits.
HIPAA Compliance and Cybersecurity Certified Services
Voicemails and handling of return calls.
Follow-up care reminders via email, letters, and text messages.
Faxes to primary care physicians if patients don’t respond.
Patient screening: update demographics, insurance, medications, recent procedures, preferred pharmacy, and emergency contact info.
Medical record updates through practice management software.
Communication with your practice via chat, email, or phone.
Quality assurance monitored calls.
Billing only for completed appointments or procedures.
Data scrubbing to improve contact success rates.
Dedicated client dashboards to track KPIs and recall success rates.
Our Process:
Sick of the hassle of recruiting, hiring, and training, only to have employees leave and start all over?
Say goodbye to HR headaches. We handle everything: recruiting top talent, training them, and managing turnover. This lets you focus on patient care.
Quality Assurance
Our quality assurance team starts on day one, monitoring performance, auditing calls, and checking records to ensure compliance with your protocols.
All this allows you to concentrate on what matters most: delivering top-notch care to your patients.
True Partners
Oclinicals works closely with your staff to adapt to your system and workflows. We're always available, providing a dedicated contact for any concerns. We reach out in real time with questions or patient concerns for fast resolutions. This real-time communication helps build a strong team culture.
- Seamless integration with your practice
- Constant availability and dedicated support
- Real-time issue resolution
- Enhanced team collaboration
OCLINICALS Patient Recall Service is HIPAA Compliant and Cybersecurity Certified
We have all the processes in place to ensure all patients' Protected Health Information (PHI) is secured. All of our agents are HIPAA trained and certified. Oclinicals has the SOC 2 Cybersecurity Certification.