Does your dental office struggle to answer phone calls and schedule appointments?
You're not alone. Many dental offices deal with too many phone calls while trying to care for patients. Missing just a few calls each day can hurt your practice and cost you money.
We know how hard it is to run a busy front desk. Answering phones takes time and energy. This is especially true when your team is already busy helping patients in the office.
Our dental phone answering services make calling your practice easier for patients. We take the phone work off your team's plate. Need one person to help? Or a whole team? We're here for you.
The Hidden Cost of Missed Calls in Your Dental Practice
Every missed call represents more than just an unanswered phone. It’s a potential patient who may never give your practice a second chance. Research shows that 87% of new patients who are sent to voicemail or put on hold without a proper greeting will hang up and not call back.
When someone searches for a dentist, they want to book an appointment right away. If they can't reach your office, they call the next dentist on their list. You spend money on marketing and building a good reputation. But if no one answers the phone, you lose patients.
Missed calls hurt your practice in many ways. Patients get frustrated. Your reputation suffers. Your staff feels stressed. They try to answer phones while caring for patients. This is hard to do well. Upset callers may go to other dentists or leave bad reviews.
Professional dental phone answering services solve this problem. Trained staff handle your calls. Every patient gets quick, friendly help, even during your busiest times.
What Our Clients Say
"The addition of our Oclinicals team was a great decision by our practice! They have helped with our inbound calls and scheduling, which has made a difference in our office efficiency and staff satisfaction. Our Oclinicals team works hard for us every day assisting patients, and we have been very pleased with the entire process!"
— Rose Swanson, Practice Manager, DHAT - Digestive Health Associates of Texas
“OCLINICALS adds to the level of care we can provide to our patients, with minimal impact to our staff. Due to this partnership, hundreds of patients have been scheduled that may never have returned, and we have been able to standardize processes to reduce in-office scheduler demands too.”
— EJ Wheeler, Clinical IT Director - TDDC, TX
Highly Trained Dental Front Desk Staff
Our dental phone answering services team is trained to work with dental offices. They learn how your office works, just like they work there in person. Your front desk makes the first impression on patients. But it's hard to find and keep good staff who know dental terms and give great service.
We handle all aspects of recruiting, hiring, training, and management. Whether you need one employee or several dental receptionists, we can handle:
- Incoming calls and exceptional customer service
- Routing calls to the appropriate team member
- Scheduling patient appointments
- Insurance verification inquiries
- Emergency call prioritization
- And more!
Our dental phone answering staff know what dental offices need. They're trained to work with your current systems and software.
What's Included with Oclinicals' Dental Phone Answering Services?
- HIPAA Compliance and Cybersecurity Certified Services – Protecting your patients' sensitive information
- Dental-Specific Recruitment and Training – Team members who understand dental terminology and procedures
- Performance Tracking / KPI Dashboard – Real-time visibility into call metrics and team performance
- Dedicated Account Supervisor – Your single point of contact for any concerns
- Documentation on All Activities – Complete transparency on every patient interaction
- Quality Assurance and Protocol Compliance – Ensuring consistency with your practice standards
- Higher Productivity and Profit – Stop losing patients to missed calls. Capture every chance that comes through your phone.
- Dependable Support – We're here when you need us.
- Happier Patients – Less time on hold. Every call gets answered quickly.
Lower your costs, make more money, and get better results with Oclinicals' dental phone answering services.
Our Process: Say Goodbye to Front Desk Hiring Headaches
We Handle Hiring and Training
Say goodbye to hiring problems. We handle everything. We find great people and train them to follow your rules. We manage staff changes. This lets you and your team focus on patient care.
Built-In Quality Assurance
Our quality team watches performance from day one. They listen to calls. They check appointment records. They make sure your rules are followed. You can focus on giving great dental care. We make sure your phones are answered well.
A True Extension of Your Team
Oclinicals works closely with your dental staff. We learn your practice software and how you work. We're always available with a main contact person for your questions. We reach out right away when we have questions or urgent patient needs. This quick communication helps build a strong team, even with remote staff.
This leads to:
- Smoother daily work
- Fewer scheduling errors
- Clear talk with patients
- Less stress for your staff
- Happier, healthier team members
Ready to Improve Your Dental Phone Answering?
Your front desk should help grow your practice, not lose patients to missed calls.
If your team struggles to answer every call while caring for patients in the office, dental phone answering services can help.
Don't lose another patient to a missed call. Contact Oclinicals today. Learn how our dental phone answering services can improve how you talk to patients.