An open slot at your ambulatory surgery center (ASC) doesn’t do you much good, especially when you have patients sitting on your recall list who are due for a colonoscopy.
They got the reminder and planned to call. Then work got busy, the kids needed something, or the letter ended up under a pile of mail. A week later, scheduling a colonoscopy isn’t exactly at the top of their to-do list.
That’s where a gastroenterology recall call center can make a difference. A phone call puts the procedure back on the patient’s radar and gives them a real person to talk to about what comes next.
For your practice, that can mean more patients moving off the recall list and toward the ASC schedule.
Your Next ASC Patient May Already Be in Your System
When your ASC has openings, bringing in more referrals may seem like the obvious answer. But don’t overlook the patients you already have.
Your recall list may include patients who are due for a screening or surveillance colonoscopy but haven’t scheduled. They aren’t necessarily saying no. In many cases, they just haven’t gotten around to saying yes.
It’s easy to see how that happens. A patient sees a portal notification while they’re at work and plans to deal with it later. A letter arrives with the rest of the mail and gets tossed in the trash. An automated message gets deleted before they listen to it.
But a phone call with a real human being gives that patient a chance to stop, ask questions, and think about scheduling again.
A Gastroenterology Recall Call Center Keeps the Conversation Going
There’s a big difference between sending a reminder and actually reaching someone.
When a patient answers the phone, they can ask a question, explain what’s holding them back, and find out what they need to do next.
Some patients may be worried about the prep. Others may have questions about scheduling or what they need before the procedure. And plenty simply forgot they were due.
Not everyone will answer the first time, of course. That’s why consistent follow-up matters. Instead of letting a patient disappear from the process after one unanswered reminder, recall outreach keeps trying to reconnect.
Don’t Make Your Staff Choose What Gets Done
Recall calls aren’t the only thing competing for your staff’s attention.
When a patient is standing at the desk, the phone is ringing, and a referral needs to be processed, those jobs naturally come first. That can leave the recall list for whenever someone finds a spare hour.
In a busy GI practice, spare hours can be hard to find.
A dedicated recall team keeps those calls moving without pulling your staff away from the patients in the office.
Fill Your ASC With a Gastroenterology Recall Call Center
You don’t want procedure slots sitting empty. You also don’t want your staff spending hours chasing patients when they already have a full day of work.
Oclinicals gives your practice a dedicated team to make those recall calls and follow up with patients who are due for care. Your staff can stay focused on the patients in front of them while overdue patients get another opportunity to get back on the schedule.
Put your recall list to work. Contact Oclinicals to learn how a gastroenterology recall call center can reconnect overdue patients, support important screenings, and put more of your open ASC time to use.
Related:
- Gastroenterology Recall Services: Helping Patients Stay on Schedule
- Medical Recall Services for Clinics: How to Fill Empty Appointment Slots
- Colonoscopy Recall Services: Improve Screening with Follow-Up Calls