Running a medical practice means handling a lot of phone calls every day. Patients call to schedule visits, ask questions, and get help. When calls go unanswered or hold times are long, patients can feel frustrated.
Healthcare answering services take patient calls so your front desk doesn’t get overwhelmed. With trained agents answering inbound calls, your staff can focus on patient care while patients get the help they need right away.
Why Patient Calls Matter in a Medical Practice
The phone is often the first point of contact for patients. A missed call can mean a missed appointment or a lost patient.
Research backs this up. A recent study shows nearly 90% of callers won’t wait on hold or leave a voicemail. And only a small percentage of new patients leave a message when calls go unanswered. That means many potential patients never return.
Good call handling helps:
- Patients feel heard and supported
- Appointments get scheduled correctly
- Staff feel less overwhelmed
- Offices run more smoothly
Healthcare answering services help make sure every call is answered in a calm and professional way.
What Are Healthcare Answering Services?
Healthcare answering services provide trained call agents who work as an extension of your front desk. They answer calls, help patients, and follow your office’s rules and workflows.
You don’t need to hire and manage more staff. You can get reliable help without adding more to your plate.
How Healthcare Answering Services Help Your Team
Managing phones all day can pull staff away from patients in the office. Outsourced inbound call services reduce that pressure.
Agents can help with:
- Answering incoming calls
- Routing calls to the right team member
- Scheduling appointments
- Helping patients with basic questions
You can start with one agent or build a full call team based on your needs.
Support for Many Medical Specialties
Healthcare answering services are trained to work with many types of practices, including:
- Primary Care
- OB/GYN
- Dermatology
- Gastroenterology
- Ophthalmology
- Urology
- Cardiology
- Orthopedics
- Neurology
- Oncology
- Dental practices
This means patients speak with someone who understands medical offices and patient concerns.
What Our Clients Say
"The addition of our Oclinicals team was a great decision by our practice! They have helped with our inbound calls and scheduling, which has made a difference in our office efficiency and staff satisfaction. Our Oclinicals team works hard for us every day assisting patients, and we have been very pleased with the entire process!"
— Rose Swanson, Practice Manager, DHAT - Digestive Health Associates of Texas
“OCLINICALS adds to the level of care we can provide to our patients, with minimal impact to our staff. Due to this partnership, hundreds of patients have been scheduled that may never have returned, and we have been able to standardize processes to reduce in-office scheduler demands too.”
— EJ Wheeler, Clinical IT Director - TDDC, TX
What’s Included With Oclinicals’ Inbound Call Services
Oclinicals provides more than just phone coverage. Their inbound call services include:
- HIPAA-trained and certified agents
- Secure systems with SOC 2 cybersecurity certification
- Recruiting, hiring, and training handled for you
- Performance tracking and KPI dashboards
- Quality checks and protocol compliance
- Dedicated account supervision
- Clear documentation of all call activity
These services help improve efficiency, reduce overhead, and create a better patient experience.
A Simple and Reliable Process
Hiring and training staff takes time. When employees leave, the process starts all over again.
Oclinicals handles:
- Recruiting qualified agents
- Training them to your systems and workflows
- Managing turnover
- Monitoring call quality from day one
This allows your team to focus on patients instead of HR tasks.
Working as a True Partner With Your Practice
Healthcare answering services work best when they feel like part of your team. Oclinicals works closely with your staff to match your workflows and communication style.
Benefits include:
- Easy setup with your current systems
- Dedicated support contacts
- Quick help when problems come up
- Strong collaboration with your in-house team
Patients get faster answers, and your staff gets dependable support.
HIPAA Compliance and Patient Data Security
Protecting patient information is critical. All agents are HIPAA trained and certified, and systems are designed to protect patient data at every step.
Your practice can feel confident knowing patient privacy is always a top priority.
Why Healthcare Answering Services Make Sense for Growing Practices
As a practice grows, call volume increases. Handling every call in-house can strain staff and affect patient care.
Healthcare answering services can help growing practices. You may not need to hire more full-time staff. Calls are answered on time and patients feel supported. Your team can focus more on care.
If your office is feeling stretched or missing calls, contact Oclinicals today.