Healthcare organizations are increasingly turning to Business Process Outsourcing (BPO) to manage their non-clinical tasks. This approach, often simply called “healthcare BPO,” allows practices to focus on providing excellent patient care by delegating administrative work to specialists.
What is Healthcare BPO Outsourcing?
Healthcare BPO Outsourcing is the strategic outsourcing of administrative tasks to specialized service providers. By delegating responsibilities like appointment scheduling, medical coding and billing, and insurance verification, you free up your team to focus on what truly matters – caring for patients.
The term “BPO Outsourcing” is technically redundant since “Outsourcing” is already implied by the acronym “BPO” (Business Process Outsourcing). However, this phrasing is widely used in the healthcare industry when referring to delegating tasks to third-party specialists.
New BPO Services for Medical Practices
1. Appointment Scheduling/Medical Call Center Agents
If your practice struggles with long hold times, missed calls, or patient dissatisfaction, outsourcing medical call center services can help. Medical call center agents handle inbound patient calls, schedule appointments, and manage follow-up inquiries, ensuring no patient is left unattended.
With Oclinicals, you don’t just outsource call management—you also get the full support of performance tracking, quality assurance, and compliance monitoring. Practices receive detailed reports, data analytics, and insights into call performance, without needing to manage the process themselves. This means you stay informed, but all the hard work is done for you.
By outsourcing to Oclinicals, practices save as much as $23,712 per employee.
2. Virtual Front Desk/Medical Office Receptionist
Outsourcing your front desk operations to a virtual receptionist improves efficiency while reducing costs. Oclinicals’ virtual receptionist services allow patients to speak to a friendly, professional receptionist for appointment scheduling, general inquiries, and follow-ups. With no need for expensive in-house reception staff, practices benefit from cost savings and improved patient service.
Oclinicals virtual receptionists are trained to handle medical office needs specifically. They manage everything from handling sensitive patient data to scheduling, triaging calls, and ensuring HIPAA compliance. Practices also get detailed reporting on receptionist performance, allowing them to maintain visibility without managing the day-to-day operations.
3. Patient Recalls
Patient recalls are crucial for ensuring continuity of care, whether for follow-up visits, preventative screenings, or ongoing treatments. Managing recalls manually can be time-consuming and often results in missed opportunities to reconnect with patients.
Oclinicals handles patient recalls for you, ensuring that your practice stays in touch with patients for follow-up appointments, health screenings, and routine care. Our agents contact patients through phone, email, or text, ensuring patients are informed about recurring appointments and the importance of continuing care.
With Oclinicals’ patient recall services, your practice can improve patient retention, enhance the continuity of care, and reduce the likelihood of patients missing important follow-ups. The system is fully integrated with your scheduling process, and detailed reports are provided to help you track recall success rates.
Common Healthcare BPO Services
1. Medical Coding and Billing
Medical coding and billing are essential but resource-intensive tasks. Errors in these processes can lead to delays in claims and lost revenue. By outsourcing medical coding and billing, practices can reduce errors, ensure timely reimbursements, and avoid the complexities of managing billing in-house.
2. Claims Processing
Outsourcing claims processing ensures that claims are handled accurately and on time, minimizing the risk of payment delays. By partnering with experts, healthcare providers can streamline their billing process and improve their cash flow.
3. Data Entry Services
Managing patient data is vital for compliance and care continuity. Outsourcing data entry helps ensure that patient records, insurance details, and other important information are processed accurately, freeing up staff to focus on patient care.
Three Reasons to Outsource Your Healthcare Activities
1. Helps You Focus on Your Core Competencies
Outsourcing administrative tasks lets healthcare professionals concentrate on delivering patient care. This allows practices to improve patient outcomes without the distractions of managing non-core activities.
2. You Get Access to Specialists at a Lower Cost
Hiring, training, and maintaining in-house administrative teams can be costly. Outsourcing allows practices to access specialized talent without the overhead costs of full-time staff, leading to significant savings.
3. Improves Patient Experience
Outsourcing services like call centers, reception, and recalls ensure that patients receive timely, professional care. This enhances the overall patient experience, increases satisfaction, and helps practices maintain stronger relationships with their patients.
Three Things to Look for in a Healthcare BPO Partner
- Experience and Expertise: A reputable healthcare BPO provider should have proven experience and a deep understanding of healthcare industry regulations and compliance.
- Scalability: Your practice’s needs may grow over time. Make sure to choose a BPO partner that can scale its services as your practice expands.
- Technology and Innovation: Look for a provider that uses the latest technologies that also comply with HIPAA rules.Â
Why Work with Us
Oclinicals is trusted by over 2,000 medical practitioners, handling more than 2 million patient calls and scheduling over 200,000 appointments annually. Our services are designed to reduce costs, improve operational efficiency, and enhance patient satisfaction. By working with Oclinicals, you can focus on providing the best possible care while we handle the rest.
FAQ About Healthcare BPO Outsourcing
What tasks can I outsource in healthcare?
You can outsource medical coding, billing, data entry, claims processing, patient scheduling, call center management, and patient recalls. See our service page for a complete list.
How does outsourcing improve patient care?
By outsourcing administrative tasks, healthcare providers can focus more on direct patient care, reducing wait times and improving service quality. Patients experience faster response times and more efficient service.
What should I look for in a healthcare BPO provider?
Look for a partner with healthcare expertise, scalable services, and a focus on compliance and data security.
FAQ About Oclinicals
What services does Oclinicals provide?
Oclinicals offers services like patient scheduling, virtual receptionist services, patient recalls, medical coding and billing, claims processing, and data entry.
How many clients does Oclinicals work with?
Oclinicals works with over 2,000 medical providers and handles over 2 million patient calls every year.
What are the cost savings of working with Oclinicals?
By outsourcing to Oclinicals, practices can save up to $23,712 per outsourced employee, allowing them to improve efficiency without high overhead costs.
Oclinicals helps healthcare practices streamline their operations, save money, and improve patient care.
Contact us today to learn how we can help your practice grow and succeed.