Hospitals get a constant stream of phone calls every day. Patients have questions, appointment requests, and concerns that need answers fast. When call volume is high and staff is stretched thin, it can be hard to keep up.
Missed calls, long hold times, and rushed conversations frustrate patients.
If this sounds like your struggle, you’re not alone. Many hospitals need extra help answering phones and managing call volume. Without support, staff can feel overwhelmed and pulled away from patient care.
Outsourced hospital call centers help fix this problem. Hospitals can add trained call agents without hiring more in-house staff. This allows internal teams to focus on patients who need in-person care and urgent attention.
At Oclinicals, we support over 2,000 doctors and healthcare organizations with reliable, HIPAA-compliant outsourced hospital call center services.
Why Hospitals Turn to Outsourced Call Centers
Hospital call centers play a key role in the patient experience. They help patients feel heard, supported, and guided to the right care.
When call centers are understaffed or overworked, it can lead to:
- Long hold times
- Missed or dropped calls
- Scheduling delays
- Frustrated patients and staff
Long wait times aren’t just a healthcare problem. A recent customer service survey reported by Retail Insider found that 75 percent of consumers are frustrated by long wait times.
These delays can feel even more serious for hospitals. Patients may be calling about appointments, test results, or urgent concerns. That’s why fast, reliable phone support is so important.
Outsourced hospital call centers provide trained workers who answer phones quickly and politely. This helps hospitals maintain strong communication without adding more pressure to internal teams.
Trusted by Healthcare Teams Nationwide
Hospitals and medical practices across the country trust Oclinicals to support their inbound call needs. Here’s what some happy clients had to say.
“The addition of our Oclinicals team was a great decision by our practice! They have helped with our inbound calls and scheduling, which has made a difference in our office efficiency and staff satisfaction. Our Oclinicals team works hard for us every day assisting patients, and we have been very pleased with the entire process!”
- Rose Swanson, Practice Manager, DHAT - Digestive Health Associates of Texas
“Oclinicals is an amazing company to work with! Our office has been working side by side with them for the past 3 years and they make the hiring process smooth and painless! They’re very cooperative and provide great support with our employees. They’re always prompt, responsive and provide great IT support when needed! Oclinicals is hands down the best and most reliable fit for our practice.”
- Ashley Vargas, Call Center Supervisor, Urology Specialty Care, FL
What Outsourced Hospital Call Centers Can Handle
Our outsourced hospital call center agents are trained to work as an extension of your team. They follow your scripts, workflows, and scheduling rules. Your callers see no difference between them and in-house employees.
Common tasks include:
- Answering inbound patient calls
- Routing calls to the correct department
- Scheduling and confirming appointments
- Providing basic patient assistance and information
Hospitals can scale support up or down, whether they need one agent or a full call center team.
What’s Included With Our Outsourced Hospital Call Centers
Every outsourced hospital call center partnership includes:
- HIPAA-compliant and secure call handling. Patient privacy is protected. Calls and information are handled safely and everything is HIPAA compliant.
- SOC 2–certified cybersecurity standards. Strong security systems help protect patient data from breaches.
- Recruitment and training of call center staff. Agents are carefully selected and trained before they take calls. Hospitals don’t need to worry about hiring or turnover.
- Performance tracking and KPI dashboards. Call activity is tracked and reviewed. This helps ensure calls are answered on time and handled correctly.
- A dedicated account supervisor. Each hospital has a main contact for support. This makes communication clear and problems easier to fix.
- Quality assurance and protocol compliance. Calls are reviewed to make sure agents follow hospital rules and workflows. This helps keep service consistent and accurate.
- Clear documentation of all call activity. Call details are recorded and easy to review. This helps teams stay informed and follow up when needed.
- Reliable and responsive client support. Help is available when questions or issues come up. Hospitals are never left waiting for answers.
Lower hold times and consistent service lead to happier patients and a smoother daily workflow.
Our Simple Call Center Process
We Handle Hiring and Training
Hiring and keeping skilled call center staff can be difficult. We recruit, train, and manage agents so hospitals do not have to worry about turnover.
Built-In Quality Assurance
Our quality team reviews calls from day one. This helps to ensure accuracy, professionalism, and compliance with your protocols.
A True Extension of Your Hospital Team
We work closely with your staff and systems to ensure smooth communication. Real-time support helps resolve patient concerns quickly and builds strong collaboration.
This leads to:
- Seamless integration with hospital workflows
- Faster issue resolution
- Better patient communication
- Less stress for internal staff
Ready to Improve Your Hospital Call Experience?
Outsourced hospital call centers help hospitals answer calls faster, support patients better, and ease staff workload.
Want to learn how outsourced hospital call centers can support your organization? Contact Oclinicals today for a free consultation.