Patient recall is often overlooked in healthcare practices. Other priorities often come first. But, it’s vital to get patients to return for overdue appointments and screenings. This is key to getting patients the care they need and boosting practice revenue. Managing this process in-house can take a lot of time. Staff have many other tasks to complete, so it can be challenging to fit recalls in every day. That’s where recall call center services come in.
Recall call center services specialize in patient outreach. They work to schedule patients who are overdue for needed care. This may be annual wellness exams, follow-up visits, or routine screening procedures. Outsourcing this process is simple and effective, relieving the burden on your team.
Here’s how recall call center services work and how they can benefit your practice.
1. Trained Staff Handle Patient Outreach
Recall call centers employ trained staff to focus on patient outreach. Their goal is to communicate effectively and persistently with patients. They’ll explain the importance of scheduling overdue appointments and concerns. These professionals understand how to communicate with patients in a supportive way.
2. Appointments are Scheduled
Once contact is made, recall call center staff work directly with patients to schedule their appointments. They will do this directly in your practice’s scheduling system. They can find openings that work for both the patient and your office based on your specifications.
3. Focus on Patient Adherence
One of the main goals of a recall call center is to improve patient adherence with recommended care. Often, patients forget to schedule follow-ups or are unaware of their overdue status. Regular outreach helps remind them of the importance of their appointments. This leads to better health outcomes for patients. And it creates a more consistent patient flow in your practice.
4. Reduction of Staff Burden
Managing patient recalls can overwhelm your team, especially when they’re already focused on more pressing tasks. Outsourcing recall call center services lets your staff focus on higher-value tasks, like in-office patient care.
5. Pay Only for Results
Unlike many other companies, recall call center services with Oclinicals operate on a performance-based model. This means you only pay for successful recalls—patients who actually schedule appointments. This approach ensures you get clear value and results for your investment.
Benefits of Outsourcing Recall Call Center Services
Outsourcing to a recall call center offers many benefits, including:
- Improved Patient Retention: Regular outreach ensures patients stay connected to your practice.
- Higher Appointment Rates: Filling your schedule with overdue patients boosts revenue.
- More Time for Your Team: Relieving your staff of tedious follow-up tasks allows them to focus on patients in the office.
- Better Patient Engagement: Proactive communication helps patients feel valued and supported.
Get Started with Recall Call Center Services
Patient recalls are vital for keeping patients healthy and practices thriving. But, managing them in-house can drain your team’s time and resources. Outsourcing to Oclinicals will help you ensure patients return for needed care without extra stress on your staff. We’ll handle every step of the process, from patient outreach to appointment scheduling.
Contact us for a free consultation today to learn more about how we can help you manage your patient recalls.