Over 2000 Doctors Trust Oclinicals!
Medical Call Center Services
Does your medical call center have long hold times, missed calls, and frustrated patients?
We understand the importance of maintaining a call center that can handle your calls efficiently and professionally. We also understand how difficult and time-consuming managing it can be.
Our outsourced call center services are designed to improve the patient experience of calling the office, along with taking the burden of managing a call center off your shoulders. Whether you want to supplement your team with one agent or staff an entire call center team, we’re here to help.
Join 2,000+ Doctors who trust Oclinicals with outsourcing their staffing needs.
Contact us today and get a free consultation!
Medical Call Center Testimonials
“The addition of our Oclinicals team was a great decision by our practice! They have helped with our inbound calls and scheduling, which has made a difference in our office efficiency and staff satisfaction. Our Oclincials team works hard for us every day assisting patients, and we have been very pleased with the entire process!”
- Rose Swanson, Practice Manager, DHAT - Digestive Health Associates of Texas
“Oclinicals is an amazing company to work with! Our office has been working side by side with them for the past 3 years and they make the hiring process smooth and painless! They’re very cooperative and provide great support with our employees. They’re always prompt, responsive and provide great IT support when needed! Oclinicals is hands down the best and most reliable fit for our practice.”
- Ashley Vargas, Call Center Supervisor, Urology Specialty Care, FL
Ready to see how OCLINICALS can help your practice?
Trained Call Center Employees to Meet Your Needs
Our medical call center outsourcing services cater to a wide range of medical specialties. Our call center team members are trained to meet your practice’s needs, similar to an in-house employee. We handle everything related to recruiting, hiring, training, and management, freeing up money and time to focus on other areas.
Here are just a few of the practice specialties we can provide services to:
- Gastroenterologists
- Ophthalmologists
- Urologists
- Cardiologists
- Orthopedists
- Dentists
What is included with Oclinicals’ medical call center outsourcing?
HIPAA Compliance and Cybersecurity Certified Services
Recruitment and Training
Performance Tracking / KPI Dashboard
Account Supervisor
Documentation on all activities
Quality Assurance and Protocols Compliance
Higher Productivity and Profitability
Dependable Client Support
Happier Patients - Lower your hold times to a respectable level!
Our Process:
Sick of the hassle of recruiting, hiring, and training, only to have employees leave and start all over?
Say goodbye to HR headaches. We handle everything: recruiting top talent, training them, and managing turnover. This lets you focus on patient care.
Quality Assurance
Our quality assurance team starts on day one, monitoring performance, auditing calls, and checking records to ensure compliance with your protocols.
All this allows you to concentrate on what matters most: delivering top-notch care to your patients.
True Partners
Oclinicals works closely with your staff to adapt to your system and workflows. We're always available, providing a dedicated contact for any concerns. We reach out in real time with questions or patient concerns for fast resolutions. This real-time communication helps build a strong team culture.
- Seamless integration with your practice
- Constant availability and dedicated support
- Real-time issue resolution
- Enhanced team collaboration
OCLINICALS Medical Call Center Outsourcing is HIPAA Compliant and Cybersecurity Certified
We have all the processes in place to ensure all patients' Protected Health Information (PHI) is secured. All of our agents are HIPAA trained and certified. Oclinicals has the SOC 2 Cybersecurity Certification.