Skin cancer screenings can catch cancer early, but only if patients actually come in for the exam.
A lot of them put it off. They toss a reminder postcard in a junk drawer and forget about it. So now it’s up to your staff to keep the conversation going. The problem is finding the time to do it. Your front desk leaves one voicemail but never gets the chance to try again. There’s always another patient to check in or another phone call to answer.
A dermatology recall call center gives those patients more than one chance to come back in.
What a Dermatology Recall Call Center Does
Annual skin exam recalls are easy to start and hard to finish. Your staff may make a few calls in the morning, only to push the list aside when the office gets busy.
Oclinicals keeps annual skin exam recalls from becoming another task your staff never gets to finish. They call overdue patients, follow up when they don’t answer, and keep working through the list even when your front desk gets pulled in five other directions.
Depending on your practice, that can mean:
- Finding patients who are due or overdue for an annual skin exam
- Picking up the phone and reaching out directly
- Trying again when a patient doesn’t answer
- Finding an open appointment that works for the patient
- Keeping track of who booked and who still needs to be reached
There’s a hidden benefit here, too. And it’s standing right in your office.
When Oclinicals takes recall calls off your staff’s plate, they have more time for the patients who are already there. They can check someone in, answer a question, or sort out an insurance issue without also trying to tackle a long list of overdue patients.
Your staff can give better service to the patients in front of them, while Oclinicals works on getting the patients you haven’t seen in a while back through the door.
Why Annual Skin Exams Are Easy to Put Off
Most patients aren’t skipping their skin exam on purpose. They’re busy, they don’t have symptoms, and it’s easy to say “I’ll deal with it later” when nothing feels urgent.
Then a few weeks turn into a few months. By the time the next reminder comes around, that annual visit may already be long overdue.
That’s why the phone call matters. It puts the appointment back on the patient’s radar and gives them someone to talk to right then. They may be worried about something they noticed on their skin but keep putting off the call. Or they may just need someone to ask, “What day works for you?”
Instead of leaving the patient to remember to call later, you have a chance to turn that conversation into an appointment.
Keep Recall From Becoming the Task That Never Gets Done
Recall work has a way of getting pushed to tomorrow. Then tomorrow gets busy too.
That’s how a patient who was due in June can still be sitting on the list in September. Recall works better when someone has the time to keep at it, even after the first call goes unanswered.
With Oclinicals handling those calls, follow-up doesn’t stop just because your office has a busy afternoon. The recall work keeps moving while your staff handles the day in front of them.
See What Happens After the Call
The work doesn’t end when the phone call does. You still need to know who booked, who didn’t, and who needs another try.
Oclinicals keeps track of the patients it reaches and the appointments that come from those conversations. Your practice can see how the recall is going and which patients still need attention.
That way, patients who don’t answer the first time aren’t forgotten until another year rolls around.
Turn More Skin Exam Recalls Into Appointments
When patients feel fine, an annual skin exam can be easy to push down the to-do list. And the longer it stays there, the easier it is to forget about it altogether.
A dermatology recall call center keeps annual skin exams from disappearing from patients’ radar while taking the follow-up work off your staff’s hands.
If your team has more recall calls than time to make them, talk with Oclinicals. We’ll show you how we can take over the follow-up and keep overdue skin exam patients from falling through the cracks.