Colonoscopy screening can find colorectal cancer early. But that only works if patients actually get screened.
A lot of them put it off. The prep is a hassle, the procedure is awkward to think about, and it’s easy to avoid something when you feel fine.
That avoidance adds up fast. Before long, your practice has a growing list of overdue patients and a front desk that doesn’t have time to keep calling them. GI patient recall services take those calls off your staff’s plate and give patients a reason to finally get back on the schedule.
What GI Patient Recall Services Do
Getting an overdue patient to schedule a colonoscopy takes more than sending a reminder card and hoping for the best.
Oclinicals reaches out to patients on your recall list and keeps following up when the first call doesn’t work. Your front desk doesn’t have to squeeze those calls in between checking in patients, answering phones, and dealing with everything else that comes up during the day.
Oclinicals takes on the time-consuming parts of patient recall, including:
- Reviewing your recall list to find overdue patients
- Calling patients directly
- Following up when patients don’t answer
- Scheduling appointments
- Tracking how many patients get back on the schedule
Every patient you reach is one less person who may go another year without their skin exam. And for a dermatology practice, that follow-up matters.
Why One Reminder Isn’t Enough
Most patients know they need a colonoscopy. Actually getting it on the calendar is another story.
They may be dreading the prep or nervous about the procedure. Or maybe they meant to call three months ago and life got in the way.
One postcard or missed call makes it easy to keep putting it off.
A phone call gives patients another chance to schedule and a real person to talk to. It also lets them ask the questions that have been keeping them from moving forward with the procedure.
Meanwhile, your staff can focus on the patients who are already in the office instead of trying to work through a recall list that never seems to get any shorter.
Know Who’s Coming Back
A long recall list doesn’t tell you much on its own. You need to know who was reached, who scheduled, and who still needs another call.
Tracking that information shows you whether your recall efforts are actually getting patients back in. And when someone still hasn’t scheduled, you know they haven’t simply fallen through the cracks.
Put GI Patient Recall Services to Work
Your recall list isn’t going to work itself, and your front desk only has so many hours in the day.
GI patient recall services give your practice a way to keep reaching overdue colonoscopy patients without piling another job onto your staff.
If that list keeps growing faster than your team can work through it, schedule a call with Oclinicals. We’ll look at how you handle recalls now and create a plan that fits your practice.