Keeping patients on track with eye exams, follow-ups, and screenings is essential for any optometry practice. Yet with busy schedules, many patients forget to book their next visit or do not realize they are overdue. Missed appointments can lead to untreated vision problems and reduced revenue for your practice.
A patient recall service for optometry helps you reconnect with patients who need to return. Outsourcing recalls lets your team stay focused on in-office care while ensuring that patients stay on top of their eye health.
What Is a Patient Recall Service for Optometry?
A patient recall service for optometry contacts patients who are overdue for appointments. These could be individuals who:
- Missed a follow-up after a procedure
- Are due for an annual eye exam
- Need contact lens or eyeglass prescription renewals
- Require monitoring for chronic conditions like glaucoma or macular degeneration
If your team struggles to stay on top of recalls, patients may fall through the cracks. This can result in delayed diagnoses and worse outcomes. A recall service ensures your patients are reminded in a timely, professional way.
How Patient Recall Services Work
Optometry practices often have limited staff who juggle scheduling, phones, and in-office tasks. Adding recall calls to their workload may reduce the quality of service. That is why many practices outsource recalls to trained specialists.
Here’s how an optometry patient recall service typically works:
- Patient List Provided: Your practice shares a list of patients who are overdue for exams, follow-ups, or treatments.
- Outreach Begins: The recall team methodically contacts patients by phone, text, or email. Messaging is clear and supportive to the patient.
- Appointments Scheduled: The team schedules appointments directly in your system. This creates a seamless experience for the patient.
- Follow-Up Attempts: If there is no response, the recall team makes additional attempts to reach the patient. They can also reach out via different methods, ensuring no patient is missed.
Benefits of Outsourcing Patient Recall Services for Optometry
Outsourcing recall services has several benefits:
- Better Patient Outcomes: Regular exams mean eye diseases and vision changes are caught early.
- Fuller Schedules: Missed and overdue visits are converted into active appointments, keeping your calendar full.
- Less Stress on Staff: Your in-house team is free to focus on patient care, not time-consuming phone calls.
- Higher Patient Satisfaction: Patients appreciate reminders that help them stay on top of their eye health.
- Practice Growth: More completed visits mean increased revenue and improved patient retention.
A Smarter Way to Manage Optometry Recalls
Every missed eye exam is a missed chance to do what optometrists do best: keep eyes healthy. When you outsource recalls, your practice gets reliable support to keep patients on schedule.
Oclinicals provides patient recall services tailored to optometry practices. Our team handles the outreach and scheduling so you can stay focused on delivering high-quality eye care.
Contact us today to learn how we can help support your practice and your patients.