When patients call your office and are met with long hold times, they don’t wait patiently. They hang up. Often, they look elsewhere for care. And just like that, you’ve lost a patient. You may also wind up with a negative online review, which slowly chips away at your reputation.
When this happens, it’s not just a minor inconvenience. It’s a direct hit to patient satisfaction, appointment volume, and revenue.
Frustration Builds and Reputation Slips
Hold times don’t just annoy patients. They signal that your practice is overwhelmed or understaffed. And when calls go unanswered or voicemails pile up, your team feels the pressure too.
The consequences?
- Patients leave negative reviews
- Front desk staff burn out
- Schedules have empty slots
- You lose loyal patients to other practices
A Better Way to Manage Calls (Without Hiring More Staff)
Oclinicals helps reduce hold times with professional, outsourced healthcare call centers for medical practices.
You get a fully trained team that answers your phones with professionalism and care. We handle the recruiting, training, and management, so you don’t have to.
Our services are tailored to your needs. Whether you need one additional associate or an entire call center, we’ve got you covered.
Real Results for Growing Practices
Practices that partner with Oclinicals see immediate improvements, like:
- Shorter hold times
- Fewer missed calls and voicemails
- Happier patients who feel heard
- Less stressed staff who can focus on in-office care
Our associates work as an extension of your team. They are friendly, efficient, and aligned with your protocols.
You Don’t Need a Big Budget. You Need the Right Support.
Building an in-house call center is expensive. Oclinicals gives you the benefits of a fully staffed team without the overhead.
Recruiting the right people is time-intensive and expensive. Once they’ve been hired, you’ll have to worry about training them and managing them. The team will require physical office space to work, plus equipment.
Outsourcing your healthcare call center with Oclinicals lets you avoid all of that. And you’ll save money on salaries and benefits.
Stop Losing Patients to Long Hold Times
Patients expect fast answers and helpful staff. If your phones aren’t being answered quickly, you’ll lose patients to the competition.
Oclinicals is here to help. We’ll help you reduce hold times, improve the patient experience, and grow your practice.
Contact us today for a free consultation and get started with outsourced medical call centers.