Brian Dooley

Medical practices, regardless of size, have demanding schedules. The front desk staff often juggles tasks, from greeting patients, scheduling appointments, to managing the phones. All of these items are critical to patient experience and practice operations. But they can quickly become overwhelming. Adding a virtual receptionist to your medical practice comes with many benefits. Benefits […]

The best medical practices are busy. The front desk and administrative team often struggle to keep up. Between handling administrative tasks, answering phones, and checking patients in, there is little room in the day for appointment scheduling. Yet it’s one of the most critical tasks in your practice. When appointment scheduling gets behind, patients become

Balancing patient care and administrative duties can be challenging for medical practices of any size. Fortunately, HIPAA-compliant virtual assistants (VAs) can handle many of these tasks efficiently and securely, all while saving money and time. Quality outsourcing companies can help you handle everything from incoming calls to patient recalls and insurance verifications.  Here are some

Patient recall is a critical aspect of great medical care and customer service. Patients who have already been seen but require follow-up care to ensure their health issues are addressed. Getting a patient to commit to scheduling their necessary procedures can sometimes be a challenge.  If you’re struggling with how to call patients for recall,

Call centers can make or break a medical practice. Patients on hold forever are likely to hang up and call a competitor. Poor customer service can also lead to negative patient reviews. Both have negative impacts on patient access, patient volume, and practice profitability.   Too many managers are overwhelmed trying to “fix” broken call centers