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Patient recall is a critical aspect of great medical care and customer service. Patients who have already been seen but require follow-up care to ensure their health issues are addressed. Getting a patient to commit to scheduling their necessary procedures can sometimes be a challenge.  If you’re struggling with how to call patients for recall, […]

Call centers can make or break a medical practice. Patients on hold forever are likely to hang up and call a competitor. Poor customer service can also lead to negative patient reviews. Both have negative impacts on patient access, patient volume, and practice profitability.   Too many managers are overwhelmed trying to “fix” broken call centers