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A successful medical practice needs to balance excellent patient care with efficient operation. For smaller practices, managing the front desk can feel overwhelming. Receptionists juggle many tasks: answering phones, scheduling appointments, and checking in patients. Virtual receptionists can be a cost-effective solution for supporting front desk employees. A virtual receptionist can provide the support your […]

A well-run medical call center is a necessity for healthcare practices. Patients expect prompt, professional interactions at every step. Whether scheduling appointments, asking questions, or leaving a message for their provider, they don’t want to be left waiting. A high-functioning medical call center can boost patient satisfaction and practice efficiency. Here are six medical call

All medical practices need a high-functioning phone management system to thrive. Calls are often pouring in whether your practice is a small office or a large system. Your team also needs to find the time to make outgoing calls. Scheduling patients, answering questions, and confirming appointments take time and expertise. But what happens if you

Healthcare organizations are increasingly turning to Business Process Outsourcing (BPO) to manage their non-clinical tasks. This approach, often simply called “healthcare BPO,” allows practices to focus on providing excellent patient care by delegating administrative work to specialists. What is Healthcare BPO Outsourcing? Healthcare BPO Outsourcing is the strategic outsourcing of administrative tasks to specialized service

Medical practices, regardless of size, have demanding schedules. The front desk staff often juggles tasks, from greeting patients, scheduling appointments, to managing the phones. All of these items are critical to patient experience and practice operations. But they can quickly become overwhelming. Adding a virtual receptionist to your medical practice comes with many benefits. Benefits

The best medical practices are busy. The front desk and administrative team often struggle to keep up. Between handling administrative tasks, answering phones, and checking patients in, there is little room in the day for appointment scheduling. Yet it’s one of the most critical tasks in your practice. When appointment scheduling gets behind, patients become

Balancing patient care and administrative duties can be challenging for medical practices of any size. Fortunately, HIPAA-compliant virtual assistants (VAs) can handle many of these tasks efficiently and securely, all while saving money and time. Quality outsourcing companies can help you handle everything from incoming calls to patient recalls and insurance verifications.  Here are some

Patient recall is a critical aspect of great medical care and customer service. Patients who have already been seen but require follow-up care to ensure their health issues are addressed. Getting a patient to commit to scheduling their necessary procedures can sometimes be a challenge.  If you’re struggling with how to call patients for recall,

Call centers can make or break a medical practice. Patients on hold forever are likely to hang up and call a competitor. Poor customer service can also lead to negative patient reviews. Both have negative impacts on patient access, patient volume, and practice profitability.   Too many managers are overwhelmed trying to “fix” broken call centers